The Eggery: -12

50 East Camelback Road
Phoenix, AZ 85012-1662

10.28.10
1:30pm

-Breaky-
Omlette with holandaise
Southwestish eggs benny

-1 Not acknowledged when we walked in the door and seated quickly despite slow dining room
+1 country decor- brass and wood reminded me of "Country Charm" in Cheshire, made me nostalgic for waitresses forced to wear frilly, plaid aprons
-1 Another couple came in, was immediately seated, ordered, and served their food before our order was taken. By the time we got our food, they were finished and their settings were being cleared
-1 It was more than 20 minutes before our order was taken
-3 Overheard a little old lady at a table near ours "I tried to lift the pitcher to pour my water, but it was too heavy and I spilled it, may I have some napkins." "Yeah, sure let me get you some, so you can clean it up."
-2 None of the 4 different servers who visited our table offered to refill our drinks, for "like 45 frikken minutes" (direct quote from L.)
-1 Eggs ordered over medium, came poached
-1 lack of attentiveness from wait staff standing around wait station talking
-3 Manager repremanded staff in front of customers
-2 Manager told us that we would have 10% off for the wrong eggs (much like the wrong trousers) no discount was given -- of course the discount was only offered when she noticed I was filling out a comment card
-0 same menu as good egg?
+2 Cashier was super friendly and cheerful and told us how to find the great necklace he was wearing (he made it!)


Two minus threes!!
Dear Eggery,
You need evaluate how you treat your customers and your staff.
Love,
Eating Elsewhere Next Sunday